Racoza Studios

Community Guidelines

Rubber Ducks! is a game about ducks fusing into bigger ducks. It should be a calm place. These guidelines cover the parts of the game where you can see other people — your display name, the global leaderboards, friends and duo matches — and explain how reporting, blocking and appeals work. They form part of our Terms of Service.

1. Display names

Your display name is the one thing you write that other players see. If you join the global leaderboard, add a friend, or play a duo match, your name is public. You may not use a name that:

• contains slurs, hate speech, or attacks based on race, ethnicity, religion, gender, sexual orientation, disability or nationality;
• contains sexual, sexually suggestive or pornographic language;
• promotes or glorifies violence, self-harm or illegal activity;
• impersonates Racoza Studios staff, another player, or a public figure in a deceptive way;
• is spam or advertising, or tries to send players to an external site;
• uses Unicode tricks — right-to-left overrides, zero-width characters, lookalike letters from other alphabets — to slip past these rules.

Names are checked when you save them. If a name is refused, the App tells you so and asks for a different one — it will also tell you if a name is simply already in use by someone else. A name that is already live can still be reset later if it is reported and reviewed.

2. How to report someone

If a display name breaks these rules, open the … menu on that player’s row and choose a reason:

• Offensive name — a slur, harassment, sexual content and the like;
• Cheating — an implausible score or a suspected exploit;
• Other — anything else worth a human look.

Reports are anonymous to the player reported. A few limits keep the system fair:

• you can report up to 5 different players per day;
• reporting the same player twice in 24 hours counts once;
• when 3 different players report the same name within 7 days, that name is automatically hidden from the leaderboards pending review.

Reporting a name you simply dislike, or reporting someone to push them off a leaderboard, is itself a misuse of the system.

3. Blocking

If you would rather just not see someone, open the same … menu and choose Block. Blocking hides that player from your leaderboards and friends lists, and hides you from theirs.

You can undo a block yourself at any time. Open the Safety Centre from the Me tab to see everyone you have blocked and unblock them. You do not need to contact us.

4. Friends and duo matches

Friend codes and challenge links are for playing with people you want to play with. Do not use them to pester someone who has blocked you or asked you to stop, and do not share another player’s friend code without their agreement. There is no chat in Rubber Ducks! and we have no plans to add one — the only thing you can send another player is a game.

5. What happens when a rule is broken

Depending on how serious it is, and on what has happened before, we may:

• refuse a name at the moment you try to save it;
• reset a name that is already in use back to a default;
• hide a name from the leaderboards while it is reviewed;
• remove or correct scores obtained by cheating;
• suspend or permanently ban an account after human review.

We aim to be proportionate. A single edge-case word gets an automated refusal, not a ban. Repeated or serious behaviour escalates.

6. Appeals

If your name was reset or your account was suspended and you think we got it wrong, email support@racoza.com with the name or account in question and a short explanation. A person reads it. We aim to reply within 14 days.

Appeals about hate speech, sexual content or cheating are rarely overturned. Appeals about ordinary words that happen to contain a banned sequence — a real name, a place, a harmless word — are usually fixed quickly, and we would rather hear about those than not.

7. Contact

For moderation questions, appeals, or anything the in-app tools cannot capture: support@racoza.com.